Shipping and Return Policy

Shipping and Returns

Shipping

Processing Time: 

Order processing may take up to 5-7 business days, especially during sales. 

Note: Each Real Freshwater Pearls Bracelet is carefully checked to ensure the highest quality before shipping.

Delivery Times:

  • Typically delivered within 5-7 days.

If your tracking information indicates “Delivered” but you have not received your package, please check with your local post office, as they might have held it or left it at your address. 

However, you can reach us anytime; our team is dedicated to ensuring your complete satisfaction with your order.

Note: that delivery timing may vary during high-demand periods.

Shipping Cost: Enjoy FREE WORLDWIDE SHIPPING for a limited time.

Customs Clearance: 

For international orders, customs charges are on customers, and if the customs clearance is not managed within the specified time, then the customers are liable for the return shipping cost. 

In case the parcel is destroyed due to delays in customs clearance, the customer will be responsible for a 50% deduction from the total amount.

Note: Return shipping costs can be deducted from any refund or reissue. 

Returns and Refunds

Order Cancellation: 

To cancel any order, please inform us within 24 hours. We will not accept the request for cancellation after 24 hours. 

  • We may charge $10 as a restocking fee. 
  • PayPal fee is non-refundable. 

Defective or Damaged Products: 

We take pride in providing high-quality products to our customers. However, if you receive a defective or damaged bracelet, please email us at support@arapearls.com within 30 days of receipt with clear photos and videos of the issue. 

We will arrange for the replacement of the damaged item. If you prefer not to receive a replacement, the return shipping cost will be the customer’s responsibility.

Incorrect Products: 

For incorrect products, we will cover the return costs and will either issue a full refund or send you the correct item.

Partial Refunds: 

  • Partial refund when the returned item is not in its original condition, damaged, or returned after more than 30 days. 

Product Not Arrived: 

If your order has not arrived within the expected time frame, please contact us at  support@arapearls.com  We will ensure that your order is delivered as soon as possible. 

Replacement of the Item: 

If you do not feel satisfied with the item for any reason, reach out to us within 30 days for replacements and refunds. 

  • The item must be in its original condition. 
  • You will be liable for return shipping costs. 
  • For a refund, you have options to choose between a refund or store credit. 
  • It’ll take 36 hours to process the refund. 

Please allow 5–15 days for the refund to appear in your bank account. If you do not see the refund within 15 days, contact your bank and email us so we can review the process.

Note: Shipping costs and any fees from credit card or PayPal transactions will be deducted from the refund.